Mother Parkers Privacy Policy
 
Last Updated:  March 8, 2012
 
1. INTRODUCTION
 
Mother Parker’s Tea & Coffee Inc., Higgins & Burke Limited, their affiliates and the successors and assigns of each (collectively referred to as “Mother Parker’s”) are committed to ensuring that your privacy is protected.  The objective of our Privacy Policy is to inform you of our commitments and actions for the protection of personal information and the rules we use to govern when we collect, hold, use or disclose personal information.
 
This Privacy Policy identifies the ways in which Mother Parker’s protects the privacy and the confidentiality of your personal information within our business, whether provided through paper based collections, electronic communications over the Internet, via facsimile, or on the telephone.  The Privacy Policy also outlines the types of personal information that Mother Parker’s may collect and how that personal information is used.
 
Mother Parker’s does not knowingly target or collect personal information from children or adults who do not have legal capacity.  Before providing any of their personal information to Mother Parker’s, individuals under the age of 18 and any other individuals who do not have legal capacity should discuss whether or not to provide the information with their parent or guardian and make that decision together.
 
2. COLLECTION AND CONSENT
 
Mother Parker’s collects personal information in a number of ways and for a variety of purposes. 
 
Orders and Product Inquiries
 
When Mother Parker’s takes orders for products or receives product inquiries it may collect the following types of personal information:  (i) contact information such as name, address, telephone number and e-mail address for the person placing the order or making the inquiry; (ii) for an inquiry, information regarding preferences with respect to the types of products and services that Mother Parker’s makes available; (iii) for an order, billing, banking and other financial information required to process payment for the order; and (iv) other types of personal information which a reasonable person would consider ancillary to the types of information set out above.  This information is used by Mother Parker’s to:  (i) fulfill orders for products and services; (ii) process payments for orders; (iii) respond to any concerns regarding an order; and (iv) respond to inquiries.
 
By placing an order or making a product inquiry, you consent to the collection and use of your personal information by Mother Parker’s as described in this Privacy Policy.
 
Please note that Mother Parker’s uses a third party for processing online payments, and the third party does not provide Mother Parker’s with any information pertaining to any credit card used to make an online purchase.
 
Rewards and Marketing Programs
 
When you choose to participate in a rewards program or other marketing program (for example, a contest), Mother Parker’s collect the following types of personal information:  (i) contact information such as name, address, telephone number and e-mail address; (ii) purchasing history with respect to Mother Parker’s products; and (iii) rewards or prizes earned as a result of having participated in the rewards or other marketing program; and (iv) other types of personal information which a reasonable person would consider ancillary to the types of information set out above.  This information is used by Mother Parker’s to:  (i) operate the rewards program or other marketing program; (ii) process and fulfill requests for rewards; (iii) respond to any concerns regarding the program; (iv) to further develop or create rewards programs or other marketing programs; (v) to offer products and promotions; and (vi) for any purpose disclosed at the time when the individual signs up to participate in the program.
 
By choosing to participate in a rewards program or other marketing program, you consent to the collection and use of your personal information by Mother Parker’s as described in this Privacy Policy.
 
Browsing
 
Mother Parker’s uses technology to track the patterns of behaviour of visitors to any of Mother Parker’s web sites (the “Sites”).  Mother Parker’s servers collect the following information about each such visit:  (i) the Site visited; (ii) the date and time of the visit; (iii) the pages within the Site that were visited and the time spent on each; (iv) the type of browser being used to access the Site; (v) the operating system of the device being used to access the Site; and (v) the IP address from which the Site was accessed (from which Mother Parker’s may identify the web page from which a visitor was referred to the Site, the domain associated with that page and the person who holds the rights for the IP address, typically an internet service provider).
 
Some of the Sites use cookies.  A cookie is a small text file stored on the device that you use to access the Site(s).  The cookie is used to identify the individual whenever he or she returns to the Site(s).  The information contained in the cookie is also used to tailor how the individual experiences the Site(s).  Please note, by changing the settings of their web browsers, individuals can prevent cookies from being set, but doing this may prevent them from participating in certain activities available via the Site(s) and they may not have access to all of the features of the Site(s).  See your browser "help" button for how you can do this.
 
Mother Parker’s uses the information collected from individual who browse the Site(s) for the following purposes:  (i) to better understand how the Site(s) is(are) being used in order to improve upon the Site(s); (ii) to tailor how an individual experiences the Site(s) to the individual; and (iii) to investigate security incidents relating to the Site(s) (for example, to investigate a denial of service attack on the Site(s)). 
 
By visiting one or more of the Sites, you consent to the collection and use of your personal information by Mother Parker’s as described in this Privacy Policy.
 
Interactive Web Site Activities
 
Mother Parker’s may collect the following types of personal information relating to individuals who choose to participate in other activities offered via the Web Site (for example, contests):  (i) age and contact information such as name, address, telephone number and e-mail address; (ii) contact information for a parent or guardian if the individual is under 18 years of age; and (iii) for any purpose disclosed at the time when the individual signs up to participate in the web-based activity.
 
By choosing to participate in interactive activities available via the Site(s), you consent to the collection and use of your personal information by Mother Parker’s as described in this Privacy Policy.
 
Newsletters and Announcements
 
As well, the Site(s) provide(s)s individuals with several opportunities to “opt in” to receive additional information, newsletters or announcements from Mother Parker’s.  If an individual does so, the personal information that he or she provides to Mother Parker’s may be used to:  (i) provide the additional information, newsletters and announcements; and (ii) tailor the types of information, newsletters and announcements provided by Mother Parker’s to the individual.  Additionally, an individual who has previously opted to receive additional information, newsletters and announcements may subsequently “opt out” by following the directions for doing so on the Site(s).
 
By opting to receive additional information, newsletters or announcements from Mother Parker’s, you consent to the collection and use of your personal information by Mother Parker’s as described in this Privacy Policy.
 
Surveys
 
From time-to-time, Mother Parker’s may make ask individuals to volunteer their personal information in the form of a survey.  Participation in surveys is optional.  This information is used by Mother Parker’s to:  (i) create aggregate information about its customers, visitors to the Sites and others; and (ii) for any purpose disclosed at the time when the individual completes the survey.
 
By opting to participate in any survey, you consent to the collection and use of your personal information by Mother Parker’s as described in this Privacy Policy.
 
Other
 
From time-to-time, Mother Parker’s may make other requests for individuals to volunteer their personal information.  When Mother Parker’s creates such an opportunity, Mother Parker’s will disclose the purposes for which the personal information is being collected and seek an express consent to use the personal information collected for such purposes.
 
3. AGGREGATION
 
Mother Parker’s may use the personal information that it collects to create aggregated and depersonalized data sets.  A data set is aggregated and depersonalized when none of the individual’s whose personal information makes up the data set can be identified from the data set.  Mother Parker’s may use such data without the consent of such individuals.
 
4. WHEN WE DISCLOSE INFORMATION
 
Any Mother Parker’s company may share personal information in its possession with:  (i) its employees who need to use that information in connection with one or more of the purposes for which that personal information was collected; and (ii) any other Mother Parker’s company who needs to use that information in connection with one or more of the purposes for which that personal information was collected.  Please note that Mother Parker’s employees may be located in Canada or the United States.
 
From time to time, Mother Parker’s may engage service providers to provide certain limited services such as shipping products, hosting one of the Sites or processing financial transactions.  Mother Parker’s will only provide those service providers with the personal information they need to deliver the service for which they were retained.  Mother Parker’s will also require those companies, through contractual means, to safeguard such information, maintain its confidentiality and not to use that information for any purpose other than providing the services for which they were retained. 
 
Mother Parker’s may access and/or disclose any personal information which it has collected if required or permitted to do so by law (for example, in order to comply with a legal requirement including but not limited to one imposed by a warrant, subpoena, court order or like instrument served on Mother Parker’s or in urgent circumstances to protect the life, health or security of any person).
 
Please be aware that Mother Parker’s may disclose your personal information to its successor or any assignee of its assets.
 
Before disclosing personal information relating to an individual to a third party other than as set out in this Privacy Policy, Mother Parker’s will obtain the individual’s consent to the disclosure.
 
5. HOW WE PROTECT YOUR PRIVACY ONLINE
 
Recognizing that your privacy is important to you, Mother Parker’s employs physical, organizational and technical security measures to protect your personal information. If you wish to ask for further information about the safeguards employed, please contact Mother Parker’s Privacy Officer by e-mail, courier or regular mail at the address set out in the section 9 of this Privacy Policy.
 
Even though Mother Parker’s uses a variety of safeguards to protect information provided to it through the Sites, it should be noted that no transmission over the Internet can be guaranteed to be completely secure. Consequently, Mother Parker’s, its affiliates, related companies, third party service providers and their respective officers, directors, employees and agents do not represent, warrant or guarantee that personal information provided in this manner will be completely secure.
 
6. RETENTION AND DESTRUCTION
 
Mother Parker’s keeps personal information only for as long as the personal information is required for the purposes for which it was collected.  Consequently, there is no single retention period applicable to all instances of personal information collected by Mother Parker’s.
 
When any personal information is no longer required by Mother Parker’s for the purposes for which it was collected, Mother Parker’s destroys the personal information in a manner which takes into account the sensitivity of that information.
 
7. CHANGES TO THE PRIVACY POLICY
 
Mother Parker’s reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. When Mother Parker’s makes any change to this Privacy Policy, an updated copy will be posted to its website and the word "updated" will appear next to the link to this Privacy Policy on the introductory page of each of the Sites for a period of at least 30 days from the change.  The date that this Privacy Policy was last updated will appear at the top of the copy of it posted on the website.  
 
8. PRIVACY OFFICER
 
Mother Parker’s understands that you may have questions and concerns about our organization's Privacy Policies and procedures or changes to our Policy. In order to provide detailed information and respond to our customers, partners or employees' expectations, we have designated a member of our executive team to act as a Privacy Officer.
 
9. INQUIRIES, REQUESTS FOR ACCESS AND SUBMITTING CORRECTIONS
 
Mother Parker’s welcomes your comments regarding this Privacy Policy. If have questions about this Privacy Policy, believe that Mother Parker’s has not adhered to this Privacy Policy, would like access or to request an amendment to your personal information being held by Mother Parker’s, please contact Mother Parker’s Privacy Officer by e-mail, courier or regular mail at the following addresses: 
 
 
Courier or Regular Mail: 2531 Stanfield Road, Mississauga, Ontario, Canada, L4Y 1S4
 
Depending on the type and volume of information requested, a fee may apply to processing it.